Frequently askedQuestions, answered.
Still unsure? Email [email protected] — we reply within 12 hours.
How does the pillow work?
It combines three comfort therapies inside a contoured memory-foam pillow. An air chamber gently lifts and lengthens your neck along its natural curve, thermal pads provide regulated warmth, and vibration motors add a calming massage. Press Auto to run all three together, or use each on its own.
Can I use it if my neck hurts most days?
Yes. Many people use it as part of a daily routine for everyday neck aches: the warmth, gentle lift and vibration help sore, overworked muscles relax. It's a comfort product, not a medical treatment. If your pain is severe or constant, spreads into your arms, or started after an injury, please see a doctor or physio first.
Will it help with my neck hump?
It can help with the habit side of it. Each session rests your neck in its natural curve, the opposite of the forward-head position that's usually behind a neck hump, and the warmth relaxes the tight muscles at the top of your back. But no pillow can reshape your spine or remove a hump on its own. Think of it as a daily 15-minute posture break that works best alongside raising your screen and taking regular breaks.
Does it help with tech neck?
That's what most people buy it for. After hours of looking down at a screen, the gentle lift stretches your neck back along its natural curve while the warmth eases the muscles that held your head up all day.
Will it help with tension headaches?
Lots of people who carry stress in their neck and shoulders find a warm, relaxing session soothing at the end of the day. It isn't a headache treatment, though. If you get frequent or severe headaches, speak to your doctor.
What makes it different from a regular neck massager?
Most neck massagers only knead or vibrate, and you have to hold them in place. This one adds a gentle lift and warmth, and you just lie back on it — no hands, no cables.
How do I use it?
1) Charge it with the USB-C cable (about 90 minutes). 2) Lie back with your neck in the curve and hold the Auto button for a few seconds. 3) Use the Manual button to switch to a single function if you prefer. 4) Relax — it switches off on its own.
How long should I use it each day?
Start with about 5 minutes for the first few sessions so your neck gets used to the lift, then build up. 15 minutes a day is the sweet spot for most people; a full automatic cycle is 30 minutes.
Is it cordless?
Yes. A rechargeable 2500 mAh battery gives up to four 30-minute sessions per charge, so you can use it on the sofa or in bed, wherever you relax.
Can I fall asleep on it?
Lots of people use it while winding down for bed. It switches itself off after 30 minutes and the heat is regulated, so dozing off during a session is fine. We don't recommend using it as your all-night sleeping pillow.
How do I clean it?
The cover is oil- and dust-resistant but not removable. Wipe it down with a gentle disinfectant wipe after use.
Is it safe for everyone?
It's designed for adults of all ages. Please check with your doctor or physio first if you're pregnant, have a pacemaker or implanted device, have had recent neck or spinal surgery, or are being treated for a neck condition.
Where do you ship, and how long does it take?
We ship free with tracking to the UK, Ireland, Australia, New Zealand and Canada. Your delivery estimate is shown at checkout and your tracking link is emailed as soon as it ships.
What if it doesn't work for me?
You're covered by our
90-night money-back guarantee. Email
[email protected] with your order number and we'll sort out your refund.
