shipping, returns & warranty.

shipping policy.

We ship from our Glendale, California warehouse. Every order is packed by hand and inspected before it goes out. Most orders ship within 24 hours.

Where we ship

We currently ship to the United States and Canada. Germany, the UK, and the rest of the EU launch in Q3 2026 — join our list to be notified

Shipping methods & speed

Tracking your order

You’ll get a confirmation email immediately with your order number, then a second email with a tracking link the moment your package is handed to the carrier. Most customers receive their tracking link within 18 hours of placing an order.

Lost or damaged packages

If your package shows “delivered” but you can’t find it, wait 24 hours (it’s almost always a carrier scan error). If it still hasn’t shown up — or if it arrived damaged — email [email protected] with a photo. We’ll ship a free replacement within 24 hours, no questions, no insurance forms.

P.O. boxes & rural addresses

USPS Ground delivers to P.O. boxes and rural routes nationwide. UPS Express and Overnight cannot ship to P.O. boxes — you’ll need a street address for those methods.

returns & refunds.

If you don’t love it, send it back. We pay return shipping, refund original shipping, and we don’t deduct anything for “wear.” You can use the product daily for 60 nights and still return it.

How to start a return

1. Email [email protected] with your order number, OR open the self-service returns portal.
2. We’ll email you a prepaid USPS return label within 30 minutes during business hours.
3. Pack the product (any packaging is fine — even the original box you ripped open) and drop it at any USPS location.
4. We process refunds within 48 hours of receipt. Funds typically reach your card within 3–7 business days.

Bundle returns

You can return the whole bundle, or just one product from it. If you keep one product and return the other, we’ll refund the price difference vs. the single-product price — not the full bundle cost. (Returning the back massager from a $169 bundle refunds $70, leaving you with the hand massager at $99.)

Exchanges

We don’t formally do exchanges — it’s faster for everyone if we refund the original purchase and you place a new order for the color or product you want. We’ll waive any difference if you let us know ahead of time.

What can’t be returned

• Gift cards
• Free PDF eBooks (these are yours to keep regardless)
• Items purchased more than 60 days ago

the 60-night risk-free guarantee.

The simplest way to say it: use it daily for 60 nights. If it doesn’t earn a permanent spot in your evening routine, we refund every cent — including original shipping. No exceptions.

Most relief products have a “30-day, unused, unopened” return policy that’s worthless for a massager — you can’t tell if it actually helps your back without using it daily for at least a few weeks. So we extended the window to 60 nights and explicitly built it for daily use.

How we read “permanent spot”

Honest answer: it’s a vibe check. If after 60 nights you find yourself reaching for the device on most evenings, that’s permanent. If it’s been in the closet for two weeks, return it. We trust you to know which one it is.

Why we can offer this

Our refund rate is currently 1.8% over the trailing 12 months. That’s lower than any retail return rate we’ve benchmarked against. People who buy AccurestRelief generally keep AccurestRelief. The guarantee is real because the math, on average, works.

warranty coverage.

Two full years on motors, heating elements, and battery cells. If something fails during normal use, we replace the unit — not just the part — at no cost to you.

What's covered

What’s not covered

• Cosmetic wear — small marks, scuffs, fabric fading from sun.
• Damage from water submersion (it’s water-resistant, not waterproof).
• Damage from a drop greater than 4 ft onto a hard surface.
• Use outside the intended specifications (we don’t recommend using the back massager on pets, despite a fun letter we received).

How to file a warranty claim

Email [email protected] with your order number and a short description (or a 10-second video) of what’s going wrong. James, our engineering lead, personally reviews every warranty claim. If we agree it’s a manufacturing defect, you’ll get a prepaid label and a replacement ships within 48 hours.

privacy, in plain english.

Short version: we collect what we need to ship you a box, reply to your emails, and run a small business. We don’t sell, rent, or share your data. Ever.

What we collect

• To fulfil your order: name, address, email, phone, payment token. Standard ecommerce stuff.
• To help with support: emails you send us, order history, support tickets.
• To improve the site: anonymised analytics (pages viewed, time on page, button clicks). No personally-identifying tracking.

What we do NOT do

• Sell your data to advertisers, brokers, or anyone else.
• Use third-party trackers like Meta Pixel, Google Analytics, or TikTok Pixel on our checkout pages.
• Share your email with marketing partners.
• Send promotional emails unless you check the box at checkout (and you can unsubscribe in one click).

Your rights

You can request a copy of everything we hold about you, or ask us to delete it entirely, by emailing [email protected]. We respond within 7 days, usually much faster. California, Virginia, and EU residents have additional rights under CCPA/CDPA/GDPR — same email address.

terms of service.

By buying from accurestrelief.com you’re agreeing to a few common-sense rules. Quick summary below; the full legal text lives at accurestrelief.com/legal/terms for the people who read those.

The basics

• The products are intended for personal at-home use. They’re not medical devices and shouldn’t replace professional medical advice.
• If you have a heart condition, a pacemaker, are pregnant, or are recovering from surgery, consult your doctor before using.
• Prices can change with notice. Anything you’ve already ordered is locked at the price you paid.
• Our 60-night guarantee & 2-year warranty are exactly as written above. They’re not “subject to additional terms” or “at our discretion.” We will honor them in good faith, every time.

Limitation of liability

Our maximum liability for any product is the amount you paid for that product. We won’t compensate you for missed massage appointments because your unit was delayed in shipping (a real request we received in 2025).

Jurisdiction

Any disputes are governed by California law and subject to the courts of Los Angeles County. We will do our level best to resolve everything before that.