About AccurestRelief · Est. 2024

built for the bodies we live in.

We make two well-engineered massagers — designed to actually earn a permanent spot in your evening routine. No subscriptions, no app, no medical jargon. Just calm, drug-free relief, made in California, packed by a team of nine.

50,247 Customers helped

4.8 ★ From 33k+ reviews

$2.1M Refunded · we mean the guarantee

9 people One team in Glendale, CA

AccurestRelief Support Team, co-founders

Why we exist

we make it easier to choose comfort products with confidence.+

Buying a relief product online can feel confusing. Every product page promises comfort, every device looks similar, and it is not always clear what actually fits your routine.

AccurestRelief exists to make that choice simpler. We are a product-focused online store, not a clinic and not a manufacturer. Our role is to select practical comfort devices, explain them clearly, and support customers through shipping, setup, returns, and warranty questions.

We look for products that are easy to use, comfortable for daily routines, and backed by sensible safety features like heat control, auto shut-off, clear instructions, and responsive customer support.

AccurestRelief Support Team Customer care, order help, and product guidance

What we believe

three principles, the whole company.

A long list of values turns into nothing. Three sharp ones are easier to keep.

make it well, once.

We build for ten years of nightly use, not for next quarter's ad. Two-year warranty, replaceable parts, motors rated for 5,000+ sessions. If something breaks in normal use, that's on us — we replace it.

respect the customer.

No subscription traps, no upsell guilt, no "are you sure?" return calls. The 60-night guarantee means 60 nights — we send a prepaid label, refund every cent, and wish you well.

stay small, on purpose.

We could outsource customer care, scale fulfilment, and ship under a dozen brand names. We won't. Nine people in one workshop is the size that lets us read every review and ship every order ourselves.

How we got here

two years, one workshop, fifty thousand boxes.

A short timeline. We're trying to make sure the next decade looks a lot like the last two years — slower than most, on purpose.

2023October

the founding frustration

Sarah's mom unboxes her fourth failed neck massager from a big-box store. Marcus's lower back is a quiet 3-out-of-10. The first AccurestRelief sketches are drawn at a kitchen table in Pasadena over a weekend.

2024February

our first prototype

We pair with a small contract manufacturer in Oakland and Dr. Lena Park, a PT with 15 years in spinal rehab. The first Therava Back prototype goes through 47 revisions before we send it to 28 friends-and-family testers.

2024August

launch · 1,200 units

The Original Therava Back Massager goes live on accurestrelief.com. We sell out the first batch (1,200 units) in 17 days. 4.9★ average from the first 318 verified reviews. Two refunds — both unrelated to the product.

2025March

the hand massager joins

Customers kept asking. We spend nine months prototyping a hand & wrist massager with the same engineering team. Launch with 4,000 pre-orders. The Comfort Bundle (Back + Hand) becomes our most popular SKU within six weeks.

2025November

50,000 customers

We hit fifty thousand customers and ship our two-millionth box. The team is still nine people. Our customer-service reply time is still under one hour. Refund rate has held under 2% for the entire year.

2026This year

europe, slowly

We're opening shipping to Germany, the UK, and the EU in Q3. Same products, same warranty, same nine people. We're not in a hurry — and we'd like the next year to look a lot like the last one.

50,247

Customers helped since Aug 2024

1.8%

Refund rate, 12-month rolling

52 min

Avg. customer-service reply

People · one workshop · CA

Product selection process

How we choose

we look for products that make sense in real homes.

We are careful about the products we put in front of customers. A product has to be easy to understand, comfortable to use, and clear about what it can and cannot do.

That means we care about practical details: heat levels, massage modes, power source, fit, weight, controls, safety notes, included accessories, and whether the product feels simple enough for daily use.

Our job is not to overcomplicate comfort. Our job is to help people find a product that fits their routine and then support the order properly.

Feature and support review

How we verify

we review the details before customers have to ask.

Before a product is presented on the site, we review the product information customers usually need: how it works, what comes in the box, how to use it safely, shipping expectations, return steps, and warranty coverage.

We also use customer questions as a feedback loop. If people keep asking the same thing, that means the page, FAQ, or support copy needs to be clearer.

For damaged or defective items, we ask for photos or videos so the issue can be verified faster and resolved with less back-and-forth.